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African Diaspora Fashion Sales Sprint (UK Edition) Refund Policy

Effective Date: July 6, 2026
Seller: Creative Fountain Ltd, a company registered in Nigeria
Website: creativefountain.co.uk
Website/Brand: Creative Fountain / African Diaspora Fashion Sales Sprint (UK Edition)
Support Contact: support@creativefountain.co.uk

1. About this policy

African Diaspora Fashion Sales Sprint (UK Edition) is a digital toolkit for African diaspora fashion entrepreneurs, UK-based fashion businesses, boutique founders, handmade fashion sellers, cultural fashion brands, and creative retail founders.

The toolkit may include downloadable or accessible packs, templates, worksheets, scripts, checklists, guides, trackers, prompts, planners, campaign resources, listing resources, customer follow-up tools, and other digital business resources.

This product is sold through creativefountain.co.uk as a digital product. No physical product will be shipped.

Because the toolkit contains reusable digital materials and intellectual property that can be accessed, downloaded, copied, saved, adapted, or used immediately, refunds are available only in limited circumstances.

Nothing in this policy excludes or limits any mandatory legal rights that cannot lawfully be excluded, including any mandatory rights available to UK consumers.

2. Website purchases

This policy applies to African Diaspora Fashion Sales Sprint (UK Edition) when purchased through creativefountain.co.uk or any official Creative Fountain checkout page linked from that website.

Your purchase may also be subject to our Terms of Use, Privacy Policy, checkout terms, payment processor rules, and any product-specific notice displayed before payment.

If a checkout page, order confirmation, or product-specific written offer gives you more favourable refund rights than this policy, that more favourable term will apply to your purchase.

You should read the product page, checkout page, and order confirmation carefully before purchase. They should clearly state that the item is a digital download or digital-access product, that no physical product will be shipped, what files or resources are included, and what refund limitations apply after access or download.

3. Consumer and business purchasers

If you purchase the toolkit wholly or mainly for your personal use and not for your trade, business, craft, or profession, you may be treated as a consumer.

If you purchase the toolkit wholly or mainly for business purposes, statutory consumer cancellation rights may not apply. In that case, any refund will be governed by this policy, the product page, the checkout terms, our Terms of Use, and any mandatory law that cannot be excluded.

Where there is uncertainty about whether you are purchasing as a consumer or as a business customer, we may assess the nature of the purchase, the information provided at checkout, the purpose of the toolkit, and any relevant communications.

4. UK digital-content cancellation rights

If you purchase online as a UK consumer, you may have a 14-day cancellation period. However, digital content can affect cancellation rights where you have requested immediate access and acknowledged that you may lose the right to cancel once the digital content is supplied.

Before or at purchase, the product page, checkout flow, or order confirmation should make clear that this is a digital product and that access or download may begin shortly after payment.

Where legally required, you may be asked to confirm wording substantially similar to:

I expressly request immediate access to African Diaspora Fashion Sales Sprint (UK Edition) digital content before the end of any applicable 14-day cancellation period. I understand and agree that once the digital content is supplied to me, accessed, opened, viewed, downloaded, copied, saved, exported, adapted, or used, I may lose my right to cancel in respect of that digital content, subject to my mandatory statutory rights.

If the required consent and acknowledgement are not obtained where required by law, you may retain cancellation rights in accordance with applicable UK law.

Nothing in this policy affects your legal rights where digital content is faulty, not as described, not fit for purpose, or not supplied in accordance with applicable legal standards.

5. Seven-day refund window before access or download

In addition to any mandatory legal rights that apply, we offer a limited 7-calendar-day refund window only where you have not accessed, downloaded, opened, received, copied, saved, exported, adapted, shared, or used any toolkit material.

For purposes of this policy, access or use includes any of the following:

  • downloading or opening any file supplied through creativefountain.co.uk, email, customer account, product portal, cloud link, or another approved delivery method;
  • accessing a digital download page, file link, cloud folder, restricted access page, product portal, member area, customer account, or delivery platform where the toolkit is made available;
  • opening, copying, saving, exporting, adapting, printing, or using any template, worksheet, script, checklist, tracker, guide, prompt, planner, pack, workbook, or other digital resource;
  • receiving the toolkit or any part of it by website delivery, email, cloud link, platform delivery, download link, file transfer, or another digital delivery method;
  • using any part of the toolkit to plan, prepare, promote, sell, launch, organise, or manage a fashion sales campaign;
  • sharing, forwarding, transferring, or making the toolkit materials available to another person; or
  • otherwise substantially using or benefiting from the toolkit materials.

Once access, download, receipt, or use has occurred, cash refunds are generally not available, except where required by applicable mandatory law, where duplicate payment is confirmed, where the product is not delivered, or where the toolkit materially differs from the product page or checkout description and the issue cannot reasonably be corrected.

6. Access, download, and delivery problems

If you paid but did not receive access or cannot download the product, you should contact us at [insert support email] with your order number, purchase email address, proof of payment, and relevant screenshots.

Our first step will be to verify your order and resend, restore, activate, or provide access to the purchased toolkit where possible.

A refund may be considered where payment was confirmed, you contacted us with the correct order details, and we materially failed to provide access to the purchased digital product within a reasonable time after receiving your support request.

A refund will not be available where access failed because you supplied incorrect information, used an unsupported device or account, failed to follow product download instructions, failed to check email folders, experienced internet or device problems, or did not contact us within a reasonable time.

This clause does not limit any mandatory legal rights available for non-delivery.

7. Faulty, unavailable, or materially misdescribed digital content

Nothing in this policy affects your legal rights where digital content is faulty, not as described, not fit for purpose, or not supplied in accordance with applicable legal standards.

A refund, replacement, repair, price reduction, or other remedy may be considered or required where the digital content is unavailable, materially different from the product page or checkout description, faulty, or not supplied as purchased.

A toolkit will not be treated as materially misdescribed merely because you expected different sales results, did not use the materials, decided the toolkit was not suitable for your business after access, or wanted a different business outcome.

Creative Fountain may update, improve, or replace toolkit materials from time to time. Minor improvements, edits, formatting changes, file updates, platform changes, or equivalent replacement resources will not by themselves make the toolkit materially different from what was advertised.

8. No guaranteed sales, income, or business results

African Diaspora Fashion Sales Sprint (UK Edition) provides digital templates, worksheets, scripts, checklists, guides, prompts, planners, campaign resources, and business tools.

We do not guarantee that you will make any specific sales, revenue, profit, customers, followers, orders, business growth, engagement, enquiries, retail partnerships, press features, wholesale opportunities, or income.

Your results depend on factors outside our control, including your products, pricing, market, audience, customer base, offer, brand positioning, execution, consistency, sales effort, communication, advertising activity, product-market fit, delivery arrangements, payment processes, customer service, stock levels, and general business conditions.

Testimonials, examples, case studies, or customer stories, if used, are illustrative only. They do not represent typical, guaranteed, or expected results unless expressly stated with supporting information.

A refund will not be granted merely because you do not achieve expected sales, revenue, profit, customers, followers, orders, engagement, business growth, or income.

9. No-refund events

Subject to any mandatory legal rights that cannot lawfully be excluded, refunds are not available after any of the following:

  • downloading, opening, copying, saving, exporting, adapting, printing, or using templates, scripts, guides, worksheets, trackers, checklists, prompts, planners, packs, workbooks, or other digital resources;
  • receiving the toolkit or any part of it by website delivery, email, cloud link, platform delivery, download link, file transfer, or another digital delivery method;
  • accessing a digital download page, file link, cloud folder, restricted access page, product portal, customer account, member area, or delivery platform where the toolkit is made available;
  • using, copying, adapting, applying, or benefiting from the toolkit materials;
  • sharing access or toolkit materials with another person;
  • breaching product rules, website terms, checkout terms, or platform rules;
  • misusing, reselling, distributing, publishing, uploading, transferring, or making the materials available to third parties;
  • substantially receiving the main benefit of the toolkit; or
  • filing a chargeback or payment dispute after receiving access or download without first contacting us, except in cases involving suspected fraud, unauthorised payment, duplicate payment, non-delivery, not-as-described goods, or wrongly processed transactions.

Where appropriate, we may offer a replacement file, updated download link, clarification, email support for access issues, store credit where permitted, or another non-cash remedy. These remedies are discretionary unless required by law or expressly promised in writing.

10. Duplicate payments and payment errors

Verified duplicate payments for the same customer, order, and product will be refunded after confirmation.

Pending, failed, reversed, incomplete, declined, or unconfirmed payments do not qualify for toolkit access.

Where a payment provider, bank, card network, payment gateway, checkout provider, or other payment intermediary deducts charges, any refund may be subject to lawful and reasonable deductions for transaction charges, currency conversion costs, transfer charges, bank charges, payment-gateway charges, or payment-processing fees.

This clause does not limit any mandatory legal rights available for wrongly processed payments.

11. Breach, misuse, and shared access

Your purchase is for your own personal or internal business use only, unless we expressly agree otherwise in writing.

You must not share access details, distribute toolkit materials, copy templates for resale, upload materials publicly, give access to another person, use the materials to create a competing product, or use the materials in a way that infringes our rights or the rights of our licensors.

If you breach these rules, access may be suspended or terminated where technically possible, and no refund will be due, subject to any mandatory legal rights that cannot lawfully be excluded.

Misuse of toolkit materials may also lead us to take steps to protect our intellectual property and commercial rights.

12. Chargebacks and payment disputes

If you have a concern about your purchase, you should contact us first so we can investigate and try to resolve the issue.

If you raise a chargeback, payment dispute, or payment-platform dispute after access or download has been provided, we may provide relevant evidence to the payment processor, card issuer, bank, payment platform, checkout provider, or dispute-resolution provider.

Relevant evidence may include the order record, product page description, checkout information, digital delivery records, download records where available, access records where available, emails, support communications, refund-policy acknowledgements where available, and other evidence relevant to the dispute.

This clause does not prevent you from exercising any statutory rights or raising a legitimate payment dispute.

13. How to request a cancellation or refund

To request a cancellation or refund, email [insert support email] and include:

  • your full name;
  • the email address used to purchase;
  • your order number or payment reference;
  • your purchase date;
  • your reason for the request, unless you are exercising a statutory cancellation right and do not wish to give a reason;
  • confirmation of whether you accessed, downloaded, opened, received, copied, saved, exported, adapted, shared, printed, or used any toolkit materials; and
  • details and screenshots of any access, download, delivery, or file problem, where applicable.

Where applicable, you may cancel by any clear statement that you wish to cancel. You may use the model cancellation wording below, but you do not have to use the model wording.

We may review order records, delivery records, download records where available, payment records, support messages, email messages, checkout acknowledgements, and other relevant records to assess whether statutory cancellation rights, this policy, or our checkout terms apply.

14. Model cancellation wording

You may use the following wording if you wish to cancel:

To: Creative Fountain Limited, support@creativefountain.co.uk

I hereby give notice that I cancel my contract for the purchase of African Diaspora Fashion Sales Sprint (UK Edition).

Ordered on: [insert date]

Name: [insert name]

Purchase email: [insert email]

Order number/payment reference: [insert reference]

Date: [insert date]

15. Refund processing

Where a refund is due, refunds will usually be processed through the original payment method used for the purchase, unless applicable law requires another method or we agree another method with you.

Where a refund is due under UK statutory cancellation rights, we will refund you without undue delay and no later than 14 days after the day on which we are informed of your decision to cancel, unless a different period is required by law.

We are not responsible for delays caused by banks, payment processors, currency conversion, card issuers, payment gateways, checkout providers, or incorrect payment details after the refund has been processed by us.

Where the original payment was made in a currency other than your local currency, the refunded amount may be affected by exchange rates, payment processor fees, payment-gateway fees, or bank charges. We do not control those charges.

16. Personal data used for refund requests

We may collect and use personal information submitted with refund requests, including your name, order details, phone number where provided, email address, payment details, purchase records, delivery records, download records where available, access history where available, email communications, checkout acknowledgements, and support messages.

We use this information to verify payment, confirm delivery, assess refund eligibility, process approved refunds, prevent fraud, protect intellectual property, respond to chargebacks or payment disputes, and keep proper transaction records.

Your personal data will be handled in accordance with our Privacy Policy and applicable data protection laws.

17. Customer responsibility

You are responsible for reviewing the product page, product name, price, file details, refund terms, usage limitations, and any digital-download information before purchase.

You are also responsible for using the toolkit lawfully and for making your own business, marketing, pricing, operational, and financial decisions.

The toolkit provides general business education and digital business resources. It does not provide legal, tax, accounting, financial, or regulated professional advice. You should consult qualified professionals where appropriate for your business.

18. Governing law and disputes

This Refund Policy and any dispute arising from or relating to your purchase of African Diaspora Fashion Sales Sprint (UK Edition) will be governed by the laws of the Federal Republic of Nigeria, except where mandatory consumer protection laws in another country apply and cannot lawfully be excluded.

If you are a UK consumer, nothing in this policy excludes or limits any mandatory rights you may have under applicable UK consumer protection law.

Any dispute arising out of or in connection with this policy, the toolkit, the product page, the checkout, or your purchase will be dealt with in accordance with the dispute resolution and jurisdiction provisions in our main terms, subject always to any mandatory consumer rights that cannot lawfully be excluded.

19. Changes to this policy

We may update this Refund Policy from time to time.

The version that applies to your purchase will usually be the version displayed or linked on creativefountain.co.uk at the time of purchase, unless a later version gives you more favourable rights or is required by law.

20. Final acknowledgement

By purchasing African Diaspora Fashion Sales Sprint (UK Edition), you confirm that:

  • you have read this Refund Policy;
  • you understand that this is a digital toolkit sold through creativefountain.co.uk;
  • you understand that no physical product will be shipped;
  • you agree that access or download may begin shortly after payment confirmation;
  • you understand that refunds are limited once you access, download, open, receive, copy, save, export, adapt, share, print, or use the toolkit materials;
  • you understand that sales, revenue, profit, customers, orders, followers, engagement, business growth, or income are not guaranteed; and
  • you understand that this policy does not remove any mandatory consumer rights that cannot lawfully be excluded.